Delivery
In-stock goods are normally dispatched within 3 working days. UK delivery normally takes 2-5 working days after dispatch. International delivery normally takes 5-15 working days and may be delayed by customs. No additional delivery charge is currently added at checkout.
Please inspect parcels promptly and report transit damage as soon as reasonably possible, including photographs of the packaging and item. Your statutory rights are not affected by delay in reporting.
Changing or cancelling before dispatch
Use our contact form immediately with the order reference. If dispatch has not occurred, we will normally cancel and refund the order.
14-day cancellation right for goods
You may normally cancel without giving a reason within 14 days after the day you, or a person you nominate, receives the goods. Notify us clearly by email or use the model cancellation form. You then have 14 days to return the goods.
You are responsible for the direct cost of returning cancelled goods unless they are faulty or we agree otherwise. Use tracked, appropriately insured postage and package the unit securely. We may reduce a refund for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Refund timing
We will refund payments due, including the cost of standard outbound delivery where one was charged, within 14 days after receiving the returned goods or evidence that they were sent back, whichever is earlier. Refunds are made to the original payment method.
Patching service cancellation
You normally have 14 days from booking to cancel. If you expressly requested work to begin during that period, a proportionate charge may be deducted for work supplied before cancellation. The right to cancel ends when the service is fully performed after your express request and acknowledgement.
Faulty goods or services
Contact us with the order reference and details of the problem. Depending on the circumstances and your statutory rights, remedies may include repair, replacement, repeat performance, price reduction or refund. Do not return a unit until return arrangements have been confirmed.
Return address
Returns must be sent to the geographic address below unless we provide a different operational return address in writing:
- Trader
- MIB Unlocked
- Contact
- Contact form